levels of management in an organization

Case studies

On a day of arrival at the hotel A guest from Japan who called Mr.. Yuhami, after he checked out a few days there were important documents left in his room, it appeared that after investigating the documents in the form of a check valued at 5.000.000. after that the front office staff to investigate back in the house keeping that on that day who was cleaning the room, there were three staff in suspicious house keeper, then manager of the three house keeping staff was interrogated and turned three of them are suspects of the loss of the check. Then a third of staff are included in brefing morning, in the morning brefing mentioned take this decision by the general manager that the three staff should be on fire. And the grant of authority to the house keeping manager.

From the above case studies can be explained on the levels of management within an organization

a. Top management
Designation for General manager, is the helm of a hotel organization. Who are responsible for the overall organization of the hotel and the performance of all employees. GM is the most influential person in carrying out managerial functions at the hotel, such as planning, decision making, organizing, staffing, supervision, direction, communication, evaluation, and improvement of competence of employees.

b. Middle management
The name for the executive housekeeper, responsible for the cleanliness of guest rooms and public areas which is owned hotel. EH is a position that requires hard work by directing the whole power of housekeeping employees to achieve success tugasnya.EH department is a leader who has the ability to plan, organize, and evaluate employees.

c. First-line management
Designation for the supervisor, responsible for overseeing the work room attendant while cleaning an area / room.

d. Operational Employees
Designation for regular staff, who perform all the tasks that are instructed by superiors.